FAQs

Q: Why choose Bel Pre Glassworks, Inc.?

A: Being a family owned & operated business built on honest family traditions, we take a personal interest in every customer. We continue to endeavor to provide our customers with the quality products & service they deserve while maintaining competitive pricing. Our onsite specialized machinery allows us to do the majority of our own fabrication which enables us to have better quality control as well as expedite orders in more of a timely fashion.


Q: Do I need to schedule an appointment to visit your showroom?

A: No, we’re open Monday through Friday 8am-4:30pm, closed daily for lunch between 12pm-12:30pm. You’re welcome to drop by anytime between these hours & we’ll have a salesperson available to assist you.


Q: Do I need to schedule a measure appointment or come into your showroom to get pricing?

A: No, if you’re simply looking for pricing first you can email or fax us w/ your information & we’ll be able to provide you w/ an approximate cost.


Q: What needs to be completed before you can come out to measure?

A: If we’re coming to measure for a shower enclosure, all tile work must be completed. This includes the threshold as well, which should be installed w/ a slight pitch so that it leans into the shower. This will help any water to drain into the shower & prevent leaking. If we’re coming to measure for mirror work, any trim, tile or countertops that the mirrors will be resting on must be installed before we can come to measure.


Q: What is the process once you come to measure?

A: If you’re ready to proceed w/ the order the day we come to measure, we will happily write your proposal up onsite & have you sign & provide the 50% deposit. If not, we will return to our office & fax/email you a copy of your proposal. Once you’re ready to proceed, all we need is a signed copy of that proposal along w/ a 50% deposit by visa, mastercard or check.


Q: What are your lead times for installed products?

A: All lead times start from the date that we receive your approved order (signed proposal & 50% deposit). For shower installations, we are approximately 2-to-3 weeks out. For mirror & tabletop installations, we are approximately 1-to-2 weeks out. For painted glass installations, we are approximately 2-to-3 weeks out. Cast glass installation lead times can vary depending upon the manufacturer as well as season, please call our office for this information.


Q: What is Bel Pre Glassworks, Inc warranty on Frameless Shower Installations?

A: We have a one year warranty on parts & labor. Our standard hinge manufacturer, C.R. Laurence, offers a 3-year warranty on their hinges. At an additional price, we also have hinges manufactured by Portals Hardware & they offer a lifetime warranty on their hinges.


Q: What should I use to clean my mirrors?

A: Since ammonia can eat away at the backing of your mirrors, it is suggested that an ammonia free glass cleaner be used.


Q: What should I use to clean my shower?

A: We suggest using a squeegee after every use. In addition to this, a weekly cleaning of your shower enclosure is helpful. We have a few shower enclosure cleaners we sell such as Amaz water stain remover as well as invisible shield shower, tub & tile protector, which we recommend for this.


Q: Do you offer any product that helps w/ reducing water spots on my shower enclosure?

A: Regular glass is porous therefore any water that sets on the glass can embed itself into it & cause a permanent water spot. For this we do offer the Amaz water stain remover as mentioned in the previous answer. For more of a long-term solution, we do offer Shower Guard Glass, which is permanently sealed in the manufacturing process so that your shower enclosure glass stays looking beautiful for years. You’re welcome to visit www.showerguardglass.com for more information.


Q: What is tempered glass?

A: Tempered glass is a type of safety glass which is required by building code in certain applications, such as shower enclosures.


Q: What is low-iron glass?

A: Regular clear glass, due to the iron content in it, can give off a green tint. Low-iron glass is clearer & has less of a green look on the edges. There are a couple different types of low-iron glass that are on the market. One is called Starphire Glass which is manufactured by PPG Industries. The other is called Ultra White which is manufactured by Guardian Glass. Both are considered low-iron glass & have a similar look.


Free Consultation