FAQ

Everything you want to know about glassworks and our services

A: Bel Pre Glassworks puts our customers’ needs first by providing them with quality products, neat installations, and attentive customer service, while maintaining competitive pricing. Our onsite specialized machinery allows us to do the majority of our own fabrication, which enables us to have better quality control and expedite orders in a timely fashion.

A: No, we’re open Monday through Friday from 8:00 am to 4:30 pm, with lunch break from 12:00 to 12:30 pm. You’re welcome to drop by anytime between these hours and we’ll have a salesperson available to assist you.

A: No. If you’re simply looking for pricing, you can provide your information to us via email or fax, and we’ll be able to give you an approximate cost.

A: If we’re coming to measure for a shower enclosure, all tile work must be completed. This also includes the threshold, which should be installed with a slight pitch so that it leans into the shower. This will prevent leaking by helping any water drain into the shower. If we’re coming to measure for mirror work, any trim, tile or countertops that the mirrors will be resting on must be installed before we can proceed.

A: If you’re ready to proceed with the order on the day we come to measure, we will happily provide your proposal onsite. You’ll need to sign the document and provide us a 50% deposit. Or we can email and/or fax you a copy of your proposal. Once you’re ready to proceed, all we need is a signed copy of the proposal along with a 50% deposit, whether by Visa, Master Card, Discover, American Express, or check.

A: All lead times start from the date in which we receive your approved order (signed proposal and 50% deposit). It will take approximately 2 to 3 weeks for shower installations, around 1 to 2 weeks for mirror and tabletop installations, and 2 to 3 weeks for painted-glass installations. Cast-glass installation lead times can vary, depending on the manufacturer and season. Please call our office for more detailed information.

A: We have a one-year warranty on parts and labor. Our standard hinge manufacturer, C.R. Laurence, offers a 3-year warranty on their hinges. At an additional price, we also provide hinges manufactured by Portals Hardware, and they offer a lifetime warranty on their hinges.

A: Since ammonia can eat away at the backing of your mirrors, we suggest using an ammonia-free glass cleaner.

A: We suggest using a squeegee after every use. In addition, a weekly cleaning of your shower enclosure is recommended. We have a few shower enclosure cleaners for sale, such as Amaz water stain remover, and invisible shield shower, tub, and tile protector.

A: Regular glass is porous; therefore, any water that sets on the glass can embed itself into it and cause a permanent water spot. For this, we offer the Amaz water stain remover as mentioned in the previous answer. For a more long-term solution, we offer Shower Guard Glass, which is permanently sealed in the manufacturing process so that your shower enclosure glass will look perfect for years. Please visit www.showerguardglass.com for more information.

A: Tempered glass is a type of safety glass required by building code in certain applications, such as shower enclosures.

A: Regular clear glass, due to the iron content in it, can give off a green tint. Low-iron glass is clearer and has less of a green look on the edges. A couple different types of low-iron glass are on the market. One is called Starphire Glass, which is manufactured by PPG Industries. The other is called Ultra White, which is manufactured by Guardian Glass. Both are considered low-iron glass, and they have a similar look.